THANK YOU FOR THE ***WORST CUSTOMER EXPERIENCE*** EVER

THANK YOU FOR THE ***WORST CUSTOMER EXPERIENCE*** EVER

THANK YOU, Seats & Sofas! THANK YOU for the lessons...

[...ON PATIENCE] THANK YOU for making me wait more than half a year for my sofa.
[...ON RESILIENCE] THANK YOU for failing to deliver the borrowed sofa you offered.
[...ON PERSISTENCE] THANK YOU for not returning my calls when your promised me to.
[...ON ANGER MANAGEMENT] THANK YOU for causing damage to my property when delivering my sofa.
[...ON WORK ETHICS] THANK YOU for forcing the poor delivery man to call me asking for my bank account number to pay for the damages from his own pocket. (You should be ashamed of this!)
[...ON FAIRNESS] THANK YOU for allowing me to convince the poor delivery man that the damages are not his to pay and I would not accept one penny from him!
[...ON RISK MANAGEMENT] THANK YOU for showing what happens when you conduct a business without having an insurance for the damages you can cause to others.
[...ON CUSTOMER SATISFACTION] THANK YOU for delivering the lowest-quality customer experience I've had in my whole life.
[...ON COST-BENEFIT] THANK YOU for the couch. It is surprisingly exact like I ordered! The cost-benefit of this experience shouts at me everytime I seat on it. It says loud and clear: IKEAAAAAA!

May you use these words to improve the way you do business, the way you go about customer satisfaction, and most importantly, the way you treat your own people.

Until that happens, I will NOT RECOMMEND doing business with you!